What's New

Optimize Chat Engagement with Consent Integration

We’re excited to introduce the latest enhancement to our Chat Widget – the integration of a Consent Checkbox feature. This innovative update allows for the inclusion of a consent checkbox within the chat widget’s settings, ensuring that it appears on the chat window form when contacts submit their phone numbers or email addresses. This addition is pivotal for maintaining compliance, particularly in relation to A2P 10 DLC regulations, safeguarding against potential issues with telecommunications providers.

Importance of the Consent Checkbox for Compliance

The Consent Checkbox plays a vital role in ensuring adherence to A2P 10 DLC regulations. Its presence within the chat widget is essential for maintaining compliance and preventing complications with telecom providers.

Activating the Consent Checkbox

Upon selecting your preferred chat type—be it SMS/Email or Live Chat—a new option in the Widget Window emerges, allowing the addition of a legal message for consent and the activation of a consent checkbox for HIPAA compliance, named “show consent checkbox.” This feature is enabled by default to streamline your setup process. Nonetheless, it can be disabled should the need arise.

Strong Recommendation for Use

To secure vital details such as consent and the IP address of consenting contacts, we strongly advocate for the feature’s utilization, especially during the appointment booking phase.

Customization at Your Fingertips

This update provides the flexibility to tailor the consent checkbox text to meet your specific needs, enhancing the widget’s utility and compliance capabilities.

chatwidget consent2

Enhanced Compliance and Customizability

  • Adherence to Regulations: This update ensures your chat widget complies with the latest A2P regulations, facilitating a smooth consent process for phone information collection.
  • Tailored Experience: Enjoy the ability to fully customize the Terms and Conditions section, ensuring it aligns perfectly with your unique requirements.
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