What's New

What’s New: IVR Phone Number Display

IVR Phone Number Display: Enhancing Configuration

What’s New:

We’ve introduced an important update that displays the phone number next to each user, simplifying the configuration process within the IVR system. This improvement gives users greater control and an enhanced user experience.

Impact

User-Friendly Configuration: Users can now easily configure the IVR, as the phone number is clearly presented next to each user, ensuring a smooth and efficient setup process.

Enhanced Visibility: The addition of phone numbers provides clear and concise information, enabling users to make well-informed decisions during the IVR setup.

User Selection Optimization:

To further enhance user experience, we’ve disabled the option to select users who do not have an associated phone number in the Connect Call action. This ensures that the call forwarding process remains efficient and avoids potential issues caused by the absence of a phone number.

IVR

author avatar
Chelsea Molina

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